1. Our web server is getting tweaked this week and as a result some links are behaving strange. We're working on getting everything back to normal ASAP.
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I'm really starting...

Discussion in 'Feedback & Suggestions' started by Kevin, May 23, 2008.

  1. Kevin

    Kevin Code Monkey Staff Abductee

    Joined:
    Mar 20, 2004
    Location:
    Pennsylvania
    ... to hate the hosting company that our server is located with. :cry:
     
  2. Tim

    Tim Creative Writer

    Joined:
    Jan 16, 2005
    Location:
    England
    it isn't that bad really. just an annoyance from time to time.
     
  3. Tom

    Tom An Old Friend

    Joined:
    Dec 6, 2004
    Location:
    Gulf Coast
    I haven't been having many problems lately
     
  4. Kevin

    Kevin Code Monkey Staff Abductee

    Joined:
    Mar 20, 2004
    Location:
    Pennsylvania
    This morning's down time wasn't server related but rather billing related. The billing department neglected to tell their NOC (network operations) team that the current bill was paid so the server was disconnected sometime this early AM.

    The problem is that the company is based on Australia time and nobody from the billing department is available now until Monday morning their local time.

    In short: Billing doesn't flag account as paid, NOC guys get an automatic 'shutdown' notice to disconnect the server, but because it is done after hours & on the weekend (it's already Saturday their local time) there is no way of resolving *their* communications problem until Monday.

    Let's just say that their weekend tech support guys are not happy with me at the moment due to the flurry of emails (only way to reach them!) today.

    :banghead:
     
  5. Tom

    Tom An Old Friend

    Joined:
    Dec 6, 2004
    Location:
    Gulf Coast
    Kevin, You are a behind the scenes magician!

    Thanks to you we never know, I am just grateful that you have kept us online.

    Today is my day off this week and I am fully enjoying CoolSciFi right now

    Again, Thank You!
     
  6. Tim

    Tim Creative Writer

    Joined:
    Jan 16, 2005
    Location:
    England
    ah, timezone fun.

    Every little anecdote gained finds its place eventually.
     

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